Warranty & Returns Policy
At None of Your Beeswax Candle Company, we handcraft every candle with care and pure materials. Therefore, we stand behind the quality of our beeswax products. If you experience an issue with your order, we are here to help resolve it quickly.
1. Our Handcrafted Quality Guarantee
We inspect every small batch before packaging to ensure clean craftsmanship. Because we work with 100% natural beeswax, slight variations in golden color or honey aroma occur naturally. In fact, these unique traits showcase authentic hive origin rather than factory defects. However, if your candle shows a functional defect, we will gladly make it right.
2. 30-Day Return Window
We offer a 30-day return window starting from the day your package arrives.
To qualify for a standard return, your items must meet these conditions:
Unused condition: In fact, candles must remain unlit and in their original packaging.
Original order details: Furthermore, please provide your receipt or order confirmation email.
Return authorization: Therefore, please reach out to our team before shipping any items back.
Note: Custom orders and final clearance sales remain non-refundable.
3. Damaged Shipments or Defective Items
Candles are delicate, and rough shipping handling can occasionally cause damage during transit. If your parcel arrives broken, cracked, or melted, please contact us within 7 business days of delivery.
Please follow these simple steps to help us process your replacement:
First, take a clear photo of the damaged candle and the shipping box.
Next, send your order number and photos to our support email.
Finally, our team will review the photos and issue an immediate replacement or full refund.
4. How the Refund Process Works
Once we receive your returned package at our workshop, we inspect the items within 2 business days.
Notification: First, we will notify you by email as soon as we approve your return.
Payment processing: Next, we issue your credit directly to your original payment method.
Posting time: As a result, your bank will typically post the funds back within 5 to 10 business days.
Please note: Unless an item arrived defective, buyers cover return shipping costs.
5. Contact Us Regarding Returns
If you have questions about your order or need help with a return, please reach out to our team directly:
Email: [email protected]
Phone: (701) 739-8302
Returns Mailing Address:
None of Your Beeswax Candle Company
308 Willowbrooke Ln, Royersford, PA 19468