Shipping and Delivery Information

We craft and pack every order by hand in our Pennsylvania workshop. Therefore, our straightforward shipping and delivery process ensures your handcrafted candles arrive safely and promptly. Review our current transit estimates, retail rates, and tracking details below.

1. Retail Order Shipping Rates

We offer simple shipping tiers for all destinations across the contiguous United States:

Orders Over $100: Free standard shipping automatically applies at checkout.
Orders Under $100: In contrast, a flat rate fee of $12 applies to smaller orders.
International Orders: However, international clients should contact our support team directly for custom shipping quotes.

2. Order Processing and Delivery Estimates

Total turnaround combines internal workshop preparation with carrier transit speed. In addition, our team works quickly to minimize fulfillment delays.

Workshop Processing Schedule

First, we package and dispatch orders Monday through Friday, excluding major postal holidays. If you complete your purchase before 11:00 AM EST, we generally dispatch your parcel that same day. Otherwise, your box ships on the next business day. During the peak autumn season, however, order fulfillment may occasionally require extra processing time.

Transit Delivery Estimates

Transit duration depends directly on your chosen shipping tier and your distance from our facility:

Flat Rate Delivery: This affordable choice allows our team to select the most efficient carrier for your address.
USPS Priority Mail: For example, this option delivers within 2 to 3 business days nationwide. Furthermore, you can verify postal standards through the official United States Postal Service website.
UPS Ground: Similarly, this dependable ground alternative delivers safely Monday through Friday.
UPS 3 Day Select: In addition, this tier provides guaranteed weekday delivery within three business days.
UPS 2nd Day Air: Finally, this express option ensures rapid transit within two business days.

3. How to Track Your Shipping and Delivery Status

Once our fulfillment team hands your parcel to the carrier, our system emails a confirmation notice. Consequently, you can track your package every step of the way.

Tracking Through Your Customer Account

First, click the My Account link in the upper navigation bar.
Next, sign in to your personal dashboard.
Then, select the Orders tab to inspect your recent purchases.
Finally, click the View button next to your specific invoice to see live tracking.

Note: If you utilized guest checkout, your original email confirmation contains your live tracking link instead.

Carrier Tracking Resources

If our workshop dispatches your package through UPS, you can monitor the movement directly via the UPS Online Tracking Portal. You can also reach UPS customer service by calling 1-800-742-5877.

For information on returns or damaged package claims, review our clear refund and return policy. If you need advice on lighting your candles once they arrive, visit our comprehensive candle care guide.