Refund and Return Policy

At None of Your Beeswax Candle Company, we take immense pride in every hand-poured batch. Therefore, our transparent refund and return policy ensures you can order handcrafted hive products with complete peace of mind. We always strive to exceed your expectations. However, if an issue arises with your purchase, our customer support team stands ready to assist you.

1. Complete Satisfaction Guarantee

We inspect every candle by hand before sealing your package. If you feel unsatisfied with any item, please contact our workshop immediately. You can reach our dedicated order desk by email at [email protected] or call (701) 739-8302.

Our team will review your concerns and issue a full refund if you remain unhappy. In addition, we deeply appreciate customer feedback. Your candid thoughts help us refine our artisanal formulations and improve our daily workshop operations.

2. Shipping Damage and Claim Guidelines

Accidents occasionally happen during transit despite our sturdy eco-friendly packaging. If carrier handling damages your package, please file a claim within 7 calendar days of delivery.

To expedite your request, please email us your invoice number, order date, and clear photographs of the damage. Once our team reviews the claim details, we will issue a full replacement or complete reimbursement. To review standard consumer shipping rights and parcel protections, consult the official guidance provided by the Federal Trade Commission.

3. Standard Product Returns and Order Corrections

Our formal refund and return policy also covers voluntary returns and order updates:

• Returns After 7 Days: Returned merchandise must remain unused, unlit, and in saleable original condition. These late returns incur a 20% restocking fee plus round-trip shipping expenses.
• Workshop Fulfillment Errors: If we accidentally dispatch the wrong candle variety, we correct the mistake immediately. Specifically, we will issue full store credit or ship the proper replacement at our own expense.
• Purchaser Order Errors: If you accidentally selected the incorrect size or scent, we gladly help you exchange the product. However, the customer covers additional replacement shipping fees.

For general questions about our pure ingredients or wick sizing prior to purchasing, check our helpful FAQ page or explore our candle care guide.

4. How to Reach Our Order Desk

If you need immediate assistance regarding our refund and return policy, our team is available throughout the business week:

Workshop Inquiries: Submit a direct ticket through our online contact us page.

Order Desk Hours: Monday to Friday, 8:00 AM to 5:00 PM EST

Customer Support Phone: (701) 739-8302

Email Support: [email protected]